Journal of Service Research

Journal of Service Research is a quarterly journal published by SAGE Publications, founded in 1998 and covering service marketing, service quality and value creation, indexed in the Social Sciences Citation Index and Scopus, with a 2025 impact factor of 8.6Journal of Service Research 是由 SAGE Publications 出版的季刊，1998 年创刊，涵盖服务营销、服务质量与价值共创，被社会科学引文索引与 Scopus 收录，2025 年影响因子为 8.6。

Scope

• Service marketing and service quality management服务营销与服务质量的管理。
• Service recovery, customer satisfaction and loyalty服务补救、顾客满意与顾客忠诚。
• Value co-creation and the service-dominant logic价值共创与服务主导逻辑。
• Service design and customer participation服务设计与顾客参与。
• Big data, artificial intelligence and service innovation大数据、人工智能与服务创新。

History

• The journal was founded in 1998 and has been published by SAGE ever since该刊 1998 年创刊，此后一直由 SAGE 出版。
• It was conceived as the flagship outlet for the emerging field of service research其创办初衷是作为新兴服务研究领域的旗舰刊物。
• It has helped advance the service-dominant logic in marketing scholarship它推动了服务主导逻辑在营销学中的发展。
• Its impact factor peaked at 12.4 in 2022 and stood at 8.6 in 2025其影响因子在 2022 年达到 12.4 的峰值，2025 年为 8.6。

Editors

• The editor-in-chief is Florian von Wangenheim of ETH Zurich in Switzerland现任主编为瑞士苏黎世联邦理工学院的 Florian Von Wangenheim。
• Co-editors include Vikas Mittal of Rice University in the United States and Bart Lariviere of Ghent University in Belgium共同编辑包括美国莱斯大学的 Vikas Mittal 与比利时根特大学的 Bart Lariviere。
• Further co-editors are Elina Jaakkola of the University of Turku in Finland and Beibei Dong of Lehigh University in the United States其他共同编辑为芬兰图尔库大学的 Elina Jaakkola 与美国理海大学的 Beibei Dong。
• The editorial board spans the Americas, Europe and Asia, and the journal is hybrid open access编委会横跨美洲、欧洲与亚洲；该刊为混合开放获取。